FAQs


Delivery

How much does delivery cost?

Delivery is currently free to all UK customers, with no minimum order value.

When can I expect delivery?

We ship your coffee by courier, and you can expect the delivery of your coffee within 3-5 business days upon confirmation of your payment.

Can I track my delivery?

Yes. When we have received your order and processed it for delivery, we will give you a tracking number for the courier company. If you do not receive your delivery within the timeframe outlined, please first contact the courier company and then inform us and we will also chase it up on your behalf.

Can I pay for next day delivery?

Yes, this isn’t a problem. Should you wish to receive your coffee next day, please send us a message before completing your order and we will advise on any additional costs.

I don’t live in the UK. Can I buy your coffee?

If you don’t live in the UK but would like to place an order, please contact us before you complete your order and we will calculate the shipping costs to your country and inform you of when you can expect your coffee to arrive.

Refunds and Returns

Can I return my coffee if I don’t like it?
Yes, of course. If you have purchased our coffee and you don’t like it, please return it and let us know why you didn’t enjoy it. We would be delighted to exchange it for a different coffee. Please note: you will have to pay for the shipping to return the coffee to us.
When am I eligible for a refund?
You are eligible for a refund if the coffee is damaged in anyway or you do not receive the coffee that you have ordered. Refunds will be processed in compliance with our refund policy. For further information, please contact us and we will be very happy to help you.

Receiving my coffee

How should I store my coffee?
We recommend that you store your coffee in a cool, dry place away from direct sunlight.
Should I put my coffee in the fridge/freezer?
We know a lot of people do this, but we would not recommend it!
When does my coffee go off?
Your coffee comes with a roast date on the label. We recommend that you use the coffee within three months of the roast date, but it’s ultimately up to you. For best results, we recommend that the coffee is left to rest for at least five days following its roast, and consumed within one month. Keep things fresh!
How should I brew my coffee?
This depends. Some of our coffees are best suited as filters, others as espresso. You can find a description on our product page with our recommendations. For ease and consistency of taste, we recommend Aeropress for filter. We don’t travel anywhere without one!
How should I grind my coffee beans?
Again, this depends on your brewing method. As a guide, we recommend the following, but we know a lot of people who do things differently:
Extra course – Cold Brew
Coarse – French Press, Percolators
Medium-Coarse – Chemex
Medium – Aeropress, Siphon
Medium-Fine – V60
Fine – Espresso
Extra Fine – Turkish
Please note that all grinders operate differently and you should read the instruction manual for your grinder to ensure quality of grind.

Ethics

What do you mean by ‘quality coffee, with a conscience’?
Our concern with an ethical supply chain is imperative to our operational model. We either work directly with associations & cooperatives, or through partners, who pay above the market price and above the regulated Fairtrade price to farmers for their coffee. Furthermore, through our charity, The Zuri Project, for every bag of coffee that you buy, we plant one coffee tree in coffee growing regions in Africa to support the development of sustainable projects linked to education, health and agriculture. For more information about such projects, please visit our blog.
Why do you plant coffee trees?
At many of our project sites, one of the challenges facing the sustainability of our projects is always income generation. After over five years of developing relationships with in country partners, we have come to understand that in the regions in which we work, particularly in southern Uganda, planting coffee trees is an extremely good way of raising money for projects and their beneficiaries.
For example, we have helped to fund the building of the first ever secondary school in Kihembe, Uganda. On the land at the school we have planted 1500 coffee trees, which are harvested twice every year. We employ agricultural officers and project managers to monitor the coffee and support project development. When the coffee is harvested, 100% of proceeds go to the school management committee, and the money is used to buy textbooks and other scholastic materials, to reduce school fee payments for all students, to plant vegetables in the garden to improve the nutritional value of school meals and many other things.